Packard Bell 236DBD Guide de l'utilisateur télécharger pdf (Page 57)

South Africa - 57

1.5 minor defects of LCD displays occurring in Products equipped with LCD display technology, provided

that there shall not be more than four (4) defective pixels per million pixels on a given LCD display, and

provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be one

defective pixel in the central area of the display.

2) Disclaimer of Warranty and Limitations

Except for the limited warranties set forth herein, Packard Bell disclaims all other warranties, expressed or

implied or statutory, including but not limited to implied warranties of merchantability or fitness for a

particular purpose. Any implied warranties that may be imposed by applicable law are limited to the terms

of this Limited Warranty. In no event shall Packard Bell be liable for any incidental, special or consequential

damages, including but not limited to loss of business, profits, data or use, whether in an action in contract

or tort or based on a warranty, arising out of or in connection with the use or performance of the Product

or any Packard Bell-supplied software that accompanies the Product, even if Packard Bell has been advised

of the possibility of such damages. You agree that repair, and (upon availability) replacement, as applicable,

under the warranty services described herein is your sole and exclusive remedy with respect to any breach

of the Packard Bell Limited Warranty set forth herein.

C. O

BTAINING WARRANTY SERVICE

Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In or

Fetch-Repair & Return warranty service with respect to your Product as determined in the Warranty Card

accompanying your Product. The exercise of such rights is subject to the following terms and conditions:

1. Repair service is available for Product purchased and located within the Territorial Scope of this Limited

Warranty. Claims under this Limited Warranty will be honored only if made within the warranty period spec-

ified on the Warranty Card. On-Site repair service is available only in certain geographical areas. Please use

the contact information on the Warranty Card to verify that your location is covered by On-Site service. In

areas where On-Site service is not available, Packard Bell offers Carry-In service or Fetch-Repair & Return.

2. Consult the Warranty Card for the phone numbers and other contact information, of the Authorized

Service Providers and the Packard Bell Authorized Service Centers in your country.

3. Before contacting Packard Bell, please run the Hardware Diagnostics. This will help us provide you with

better quality support. Please refer to your User’s Guide for instructions.

Before returning your Packard Bell product to service, please ensure that you have backed up all data and

programmes and please delete any confidential, proprietary or personal information or programmes (here-

after "Data") from it. Packard Bell is not liable for any loss, damage or disclosure of any Data outside of its

control or due to actions or omissions of third parties nor for the restoration or re-installation of any Data.

4. Please call the Packard Bell technical support number on your Warranty Card for the country you are located

in. Packard Bell will attempt to resolve warranty issues over the telephone and may require your assistance in

performing routine diagnostic procedures in connection with this call. Your cooperation will aid in avoiding “no

defect found” service interventions and the resulting charges. If Packard Bell determines in the course of the

telephone diagnostic procedure that the problem described by you can be remedied by replacing an external

component (e.g., keyboard, mouse, speaker, etc.), Packard Bell will ship to you free of charge such replacement

component to be installed by you. If telephone resolution is not possible, Packard Bell will then issue you a

Repair Authorization Number (“HDA Number”) for Carry-In or Fetch-Repair & Return service to be used as a

means of identifying the Product to be repaired. All warranty repairs will be executed on a best endeavor basis.

5. On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompa-

nying your Product, will take place at your site. For On-Site warranty service, an Packard Bell or Packard Bell-

authorized technician will be dispatched for repair. Packard Bell may require you to use Fetch-Repair & Return

or Carry-in service, if the Packard Bell or Packard Bell-authorized technician in his or her reasonable discretion

determines that your site is not reasonably accessible of safe for the warranty repairs to be carried out.

6. Carry-In service, if your Product is eligible for such service, as determined by the Warranty Card accompa-

nying your Product, is performed at Packard Bell Authorized Service Centers. If you chose this service

option, the Product will be held for pick - up by you at the Packard Bell Authorized Service Centers after the

repair service is completed.

7. For Fetch-Repair & Return service, if your Product is eligible for such service, as determined by the

Warranty Card accompanying your Product, Packard Bell will collect and return your product located within

50 Km radius of a main centre, to an Packard Bell Authorized Service Provider as identified by Packard Bell

personnel at the time the HDA Number is issued. If you are opting for Fetch-Repair & Return service, you will

be informed by Packard Bell personnel on when the courier will collect your system. Packard Bell will return

the repaired Product at Packard Bell’s cost within a 50 Km radius of a main centre. If you do not use the

freight forwarding services made available to by Packard Bell, you will be liable for any resulting charges.

Product located outside of the 50 Km boundary must be carried into an authorized repair centre.

8. If available, you should use the original shipping and packing materials and include a description of the symp-

toms giving rise to your warranty claims. The HDA Number must be placed on the exterior shipping container.

If the original packing material is not available the courier will at collection supply packaging material.

9. You must provide Packard Bell with proof of place and date of purchase. (i.e., you must include a copy of

the original sales receipt shipped with the Product).

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Packard Bell 236DBD Guide de l'utilisateur Page 57

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